Privacy Policy

Privacy Policy

Effective Date: September 9, 2026

Last Updated: September 9, 2026

This Privacy Policy governs the manner in which DXFPORTAL (“Company”, “we”, “our”, or “us”) collects, uses, maintains, and discloses information collected from users (each, a “User” or “Buyer”) of the website located at https://dxfportal.com (“Site”). This policy applies to all digital goods, CAD/DXF vector cut-files, software services, and custom design requests offered by DXFPORTAL.

1. Information We Collect

We collect information to deliver high-quality digital vector cut-files, verify licensing rights, and provide automated instant digital deliveries.

  • Account & Contact Data: When you create an account, purchase digital files, or contact technical support, we collect your name, email address, username, billing address, and country of residence.
  • Transaction & Billing Data: All payment transactions are processed securely via PCI-DSS compliant third-party payment gateways (including Stripe, PayPal, or merchant processors). DXFPORTAL does not store or process raw debit/credit card numbers or CVV codes on its servers.
  • Technical & Device Information: We automatically collect standard log data when you browse our catalog, including your IP address, browser type, operating system, referring URLs, access times, and session interactions.
  • Custom Project Assets: Information, notes, technical parameters, and vector sketches you submit via contact forms or custom file inquiry requests.

2. How We Use Collected Information

DXFPORTAL uses collected data for the following legitimate commercial purposes:

  • Instant Digital Delivery: Generating automated secure download links for .DXF, .SVG, .AI, and .CDR cut files immediately after order completion.
  • License Verification: Issuing unique Commercial Cut Licenses tied to your buyer account.
  • Customer Support: Resolving machine compatibility questions, kerf tolerance inquiries, or account access issues.
  • Platform Security: Detecting and preventing malicious automated downloads, fraudulent credit card usage, and unauthorized digital redistribution.
  • Service Notifications: Sending transactional emails including order confirmations, invoice receipts, and critical vector design updates.

3. Cookies & Tracking Technologies

Our Site uses standard HTTP cookies and session tokens to:

  • Preserve your digital shopping cart items while browsing.
  • Maintain authenticated user sessions within your digital file download vault.
  • Analyze anonymous site traffic performance and page loading speed.

You may choose to disable cookies through your personal browser settings; however, disabling certain cookies may prevent the shopping cart and checkout processes from functioning correctly.

4. Disclosure of Information to Third-Party Service Providers

We never sell, rent, or lease your personal identity data to third parties. We disclose minimal, necessary data strictly to vetted service providers who assist us in operating our platform:

  • Payment Processors: Vetted merchant services to authenticate transactions and calculate regional digital tax where applicable.
  • Cloud & Hosting Infrastructure: High-availability web servers, CDN networks, and automated email delivery systems.
  • Legal & Regulatory Obligations: Where required by law, court order, or governmental authorities to comply with applicable legal frameworks.

5. International Data Transfers

DXFPORTAL provides digital goods to a worldwide market. By accessing our Site or purchasing digital files, you acknowledge that your information may be processed and stored on cloud servers located in the United States, Canada, and global secure server regions where our hosting and CDN infrastructure resides. All transfers are conducted using standard contractual clauses and industry-grade SSL/TLS encryption.

6. Rights of United States & Canadian Residents

We adhere to North American digital data protection standards, including the California Consumer Privacy Act (CCPA / CPRA), applicable state privacy frameworks (Virginia, Colorado, Texas, Florida), and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA):

  • Right to Know / Access: You have the right to request disclosure of what personal information we collect and how it is utilized.
  • Right to Deletion: You may request the permanent removal of your account and personal data from our systems, subject to statutory record-keeping requirements for completed financial transactions.
  • Right to Non-Discrimination: We do not discriminate against users who exercise any statutory privacy rights.
  • “Do Not Sell My Info”: DXFPORTAL does not sell personal user information to third-party data brokers.

To exercise any of these rights, email your request to legal@dxfportal.com or submit an inquiry through our Contact page.

7. European Economic Area (EEA) & GDPR Compliance

For users accessing the Site from the European Union, European Economic Area, or United Kingdom:

  • We process personal data under the lawful bases of contractual necessity (fulfilling digital cut-file orders), compliance with legal obligations, and our legitimate commercial interest in operating a secure marketplace.
  • You possess statutory rights of access, rectification, erasure, restriction of processing, data portability, and the right to lodge a complaint with your local Data Protection Authority.

8. Data Retention & Digital Security

  • We retain account transaction records for as long as your account remains active or as required by commercial tax and licensing laws.
  • If you request account closure, we permanently scrub your personal data within thirty (30) business days, retaining only anonymized sales ledger records necessary for financial auditing.
  • All data transmissions across DXFPORTAL are protected using 256-bit Secure Socket Layer (SSL/TLS) encryption protocols.

9. Children’s Online Privacy

DXFPORTAL is an industrial engineering and digital maker marketplace intended strictly for individuals aged 18 and older. We do not knowingly collect or solicit personal data from children under the age of 16. If we discover that personal data from a minor has been collected, it is immediately deleted.

10. Contact Information

If you have questions regarding this Privacy Policy, your digital commercial cut license, or wish to request data deletion, please contact our administrative desk:

  • Brand / Platform: DXFPORTAL
  • Website: https://dxfportal.com
  • General Support: dxfportal@gmail.com
  • Business Address:DXFPORTAL Digital Media1309 Coffeen Avenue, STE 1200Sheridan, WY 82801, USA(Or: Suite 400 – 744 West Hastings St, Vancouver, BC V6C 1A5, Canada)

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